![]() There is also a detailed help documentation portal available that teaches how to set up and use the MSP360 Remote Assistant software. This is the only way to directly contact support, and response times can be quite slow. ![]() For starters, you can submit an online ticket to the MSP360 team. MSP360 Remote Assistant users have access to four support streams. You can also log in with a custom password. This maximizes security and reduces the risk of unauthorized access. Your computer will be allocated a nine-digit ID number and a four-digit pin will be generated each time you want to connect. On the other hand, MSP360 Remote Assistant does enable you to connect different devices using simple login codes. Connections can be encrypted by changing your account settings, but there is no mention of other data protection methods. Unfortunately, MSP360 Remote Assistant doesn’t come with a huge number of obvious security features. There were a few instances where the software lagged slightly, but nothing too major. The connection interface is fast and responsive, and mouse tracking and clicks are near-instantaneous. Once the code and pin number from one computer were entered in the second, the devices were linked almost immediately.įrom here, everything was smooth and impressive. The actual connection process was fast and straightforward. We tested MSP360 Remote Assistant by connecting two Windows laptops with 45 Mbps internet. Streamlined unattended access can be set up from anywhere in the world, and you can even access desktop computers from smartphones and other mobile devices. For starters, its quick support client enables technicians to connect to a remote device without software installation or setup. MSP360 Remote Assistant: Features and utilitiesĭespite being free, MSP360 Remote Assistant includes a great selection of powerful features. A quick support interface is also available, enabling you to connect to client computers fast and efficiently. At the time of writing, Windows, Mac, and iOS app versions were available, with an Android app under development.Īll versions are virtually identical in terms of the functionality they include and enable unattended remote access to computers across the world. Paid updates aren’t currently available, although there are different versions for different operating systems. MSP360 Remote Assistant is completely free forever, even for commercial use. MSP360 Remote Assistant: Plans and pricing We’ve analyzed everything, including its features, setup, performance, usability, security, and customer support. In this MSP360 Remote Assistant review, you’ll see exactly why this remote computer access software is up there with the best we’ve tested, despite its freeware status. Accordingly, it’s crucial to find the best remote desktop software for your needs, and MSP360 Remote Assistant (opens in new tab) is certainly worth considering, especially if you’re looking for something free. Setting up a remote desktop connection manager is a great way to save time and control a computer from an external location.
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